FAQS

Do you offer international shipping?

Yes, we ship worldwide, however currently you will need to contact us at pazelinvintage@gmail.com to get a quote for shipping and dues. 

Do you offer express shipping?

Yes we offer express shipping, however the price varies based on the item and weight. If you have any questions prior to check out regarding shipping time, please send an email to pazelinvintage@gmail.com and we will be happy to assist you with making the best choice. 

How do I know which size I should buy?

To choose the correct size please refer to our sizing chart and/or individual product descriptions prior to making a purchase. 

Can I exchange or return my order if it doesn’t fit?

We accept exchanges and/or returns, however it depends on the type of clothing. Please note: swimwear has a strict no return or exchange policy due to sanitary reasons. Please be sure to view our size chart and/or product descriptions prior to making any purchases to avoid any issues. If you still have questions please contact us at pazelinvintage@gmail.com.

How do I stay up to date on Pazel promotions and sales?

Subscribe to our email list for the latest on our promotions and sales. 

How can I track my order?

Once your order has been successfully transmitted you will receive an order confirmation. Once your order has been shipped, you will receive an email containing shipping confirmation. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your order history and view past orders and current orders that you have placed.

When will my order will shipped?

Orders placed Monday-Friday before 12 PM EST, excluding holidays, will begin processing that day, and usually ships within 2-3 business days pending availability and credit verification. All orders placed after 12 PM EST will begin processing the next business day. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. If the merchandise you have selected is out of stock or if we require additional identification provided for credit verification we will contact you via the email you provided. Currently we do not offer Saturday delivery options. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS